HARROP WARRANTY POLICY

This Warranty is given by Harrop Engineering Australia Pty Ltd ACN 134 196 080 (Harrop) of 96 Bell Street, Preston Victoria 3072.  Telephone: +61 3 9474 0900.  Email: warranty@harrop.com.au

Please also refer to the current Terms and Conditions of Sale document

  1. Definitions

In this Warranty:

 

  1. Product Warranty Scope
    • Harrop warrants in favour of the Customer that the Product will be free from manufacturing defects in materials and workmanship, under normal conditions of use and service, for the duration of the Warranty Period described below:

Product Group 

Warranty Period (from date of purchase) 

Supercharger Systems

36 months / 100,000kms *

Truetrac differential centres

36 months / 100,000kms *

ELocker differential centres

36 months / 100,000kms *

Brake kits and components

12 months / 20,000kms *

Driveline components – Diff covers and Shifters

12 months / 20,000kms *

Cooling Products – Engine cooler kits, Intercoolers and Radiators

12 months / 20,000kms *

Generic Supercharger Head units

12 months / 20,000kms *

Ancillary Parts – as described in Definitions

12 months / 20,000kms *

Exhaust Systems

12 months / 20,000kms *

Intake kits and components – OTR Intakes and Cold Air Intakes

12 months / 20,000kms *

Suspension kits and components

12 months / 20,000kms *

Internal Engine components – Camshafts, Valve Springs, Valvetrain components

Warranty as provided by Original Manufacturer

* whichever first occurs

 

which causes or contributes to the defect in or damage to the Product.

  1. Customer Responsibilities and Limitations on Warranty

The Customer is responsible for the proper handling and installation of the Product and for the proper use, service, maintenance and repair of the Vehicle the Product is fitted to.  This Warranty will not apply if:

  1. Claiming Under Warranty
    • In order to make a claim under this Warranty, the Customer must strictly within 14 days of becoming aware of the apparent defect contact Harrop (see clause 7 below) to obtain a Warranty Claim Form and to be notified of a location for Harrop, a Harrop Authorised Dealer or other Workshop nominated by Harrop to which the Product should be delivered by the Customer.
    • The Product must be delivered to the location notified by Harrop strictly within 14 days together with a properly completed Warranty Claim Form.
    • Harrop will not accept any warranty claims made otherwise than strictly in accordance with this Warranty.
    • If the Product is found to be working satisfactorily, the Customer must pay all reasonable costs of testing the Product before the Product will be released to the Customer.
    • The Customer will be responsible for all costs of delivering the Product to the location notified by Harrop and for collection of the Product from such location including all costs of removal and refitting of the Product from the Vehicle and any other expenses of the Customer in claiming under this Warranty.
    • Harrop’s determination as to the existence of any defect or the cause of any defect is conclusive.
    • Any parts which are replaced under this Warranty become the property of Harrop.
  2. Harrop’s Responsibilities on Claims Under Warranty
    • Harrop will within a reasonable period after delivery of the Product under clause 2:
      • assess the Customer’s warranty claim and determine whether Harrop accepts the claim; and
      • notify the Customer whether it accepts the Customer’s warranty claim.
    • Harrop will at its discretion carry out or arrange the repair or replacement of the defective parts with new or refurbished parts or the replacement of the defective parts with alternative parts with the same or similar specifications. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
    • Harrop will ensure that all repairs and replacements under clause 2 are carried out:
      • within a reasonable time after the Customer is notified of the acceptance of the Customer’s warranty claim; and
      • by an appropriately qualified motor mechanic or technician.
    • Harrop will liaise with the Customer and the person carrying out the relevant repairs or replacements and ensure that the Customer is fully informed as to the progress and nature of the repairs and replacements carried out.
    • Harrop will be responsible for all costs in repairing or replacing defective parts under this clause and the Customer will not be issued any invoice for such costs.
    • Harrop will not be responsible for:
      • any loss of profits or other indirect or consequential loss whatsoever arising from any defect;
      • any indirect or consequential loss or damage to the Vehicle, including any damage to mechanical, electrical or body components of the Vehicle, arising from any defect;
      • any loss or damage to the Product or Vehicle occurring whilst the Product or Vehicle is in transit (ie either on delivery to or collection from the location notified by Harrop);
      • any loss or damage caused by any delay in assessing the Customer’s claim or in repairing or replacing defective parts.
  1. Contacting Harrop

The Customer may contact Harrop to obtain a Warranty Claim Form:

  1. Application of Consumer Laws
    • The benefits of this Warranty are in addition to any other rights and remedies available to the Customer under the law.
    • Nothing in this Warranty is intended to have the effect of contracting out of any applicable provision of the Australian Consumer Law, except to the extent permitted by those Acts.
    • The Australian Consumer Law requires the inclusion of the following statement in any warranty in respect of goods supplied to a consumer as defined under the Australian Consumer Law:

“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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